Client Agreement

1. Our Commitment to Excellence & Service Guarantees

We pride ourselves on delivering an exceptional standard across all our exterior cleaning services. Depending on the nature of the service, our guarantees are structured as follows:

• Windows, Conservatories & Solar Panels (The Rain Guarantee): We utilize advanced pure water systems that dry spotlessly, even in light rain. If you are dissatisfied with the finish, please notify us within 48 hours. We will return to re-clean the affected areas free of charge. Complaints outside this 48-hour window cannot be accommodated.
• Gutter Clearing: We ensure your gutters and downpipes are free-flowing at the time of service. If you notice an immediate blockage or overflow during the first heavy rain following our visit, please notify us within 7 days. Please note that we cannot be held liable for new blockages caused by fresh leaf fall or debris accumulating after our service.
• Patios, Driveways & Hard Surfaces: We request that you inspect the cleaned surfaces upon completion or drying. Any concerns regarding missed patches must be reported within 48 hours.
• Roof & Render Cleaning (Soft Washing): Please be advised that soft washing treatments (biocides) require time and natural weathering to fully break down and eliminate organic growth such as lichen, algae, and moss. While an immediate improvement will be visible, the complete, pristine result may take several weeks or months to develop.

2. Property Access & Preparations

To ensure a seamless service, please ensure all gates are unlocked and access is clear on your scheduled day. If we arrive and cannot access the rear of your property due to locked gates or obstructions, we will clean the accessible areas (typically the front) and the full standard charge will still apply. We are unable to move heavy plant pots, furniture, or navigate over locked fences.

3. Cancellations & Rescheduling

We understand that plans change. We respectfully request a minimum of 48 hours' notice if you need to cancel or postpone an upcoming service. Cancellations made upon arrival or with less than 48 hours' notice will incur the full charge of the scheduled clean.

4. Schedule Flexibility

For recurring services (e.g., Every 6 weeks), please allow a flexibility window of one week either side of your due date to accommodate for severe weather warnings, staff holidays, or bank holidays.

5. Liability & Pre-existing Conditions

Our cleaning methods are incredibly safe and gentle. However, we cannot accept liability for water ingress through faulty window seals, poorly maintained trickle vents, or open windows. Furthermore, removing heavy dirt can sometimes reveal pre-existing scratches, damaged seals, or flaking paint/putty. We are not liable for these pre-existing conditions or the natural degradation of older uPVC and wooden frames.

6. Payment Terms

Payments are due upon receipt of your invoice. For your convenience, payments can be made securely through your Client Portal. Persistent late payments may result in the suspension of future services.

7. Property Photography & Quality Assurance

We may take before and after photographs of the specific work area on your property strictly for quality assurance, proof of service, and internal record-keeping. These images focus on the service area (for example windows, gutters, and related cleaned surfaces), and we endeavor to avoid capturing identifiable individuals. Images are stored securely and will not be used for public marketing (including social media) without your explicit separate consent. Where relevant, you can view these photos in your Client Portal.